Terms of use

Effective 26 October 2026. These terms are an agreement between you and Grho Global (Pty) Ltd ("Shoconvo", "we"). By creating an account you agree to them and to our privacy policy.

The short version

• One account is for one person. Your progress is yours and can't be shared or reset.
• Start free. After that, buy a week pass or a once-off level. Prices include VAT.
• Your conversation partner is AI. It's a good practice partner, but it can make mistakes.
• Be respectful. Our community guidelines are below.

1. Who can use Shoconvo

You must be 18 or older to have your own account. Learners under 18 can use Shoconvo only through a Shoconvo Schools account that their parent or legal guardian creates and consents to. The parent agrees to these terms on the learner's behalf and is responsible for the account.

2. Your account

• Give accurate details and keep your password private.
• An account is for one person. Your placement, review words, streaks, certificates and AI feedback are all personal to you, so sharing an account makes it worse for both people.
• Your account can be signed in on one device at a time. Signing in somewhere new signs out the other device.
• Progress can't be reset or transferred. You can replay any unit you've reached.
• You can delete your account at any time in your profile.

3. Plans and payments

• Free start: Unit 0 and your first unit, with no card needed.
• Week pass: all languages and levels for 7 days from purchase. It doesn't renew unless you choose to renew it.
• Once-off level: one level in one language: its 12 units, Free talk, review and the final conversation. It's yours to keep for as long as your account is open and Shoconvo offers that level.
• Shoconvo Schools and Teams are billed as agreed when you sign up.
• Prices are shown in rand, Kenyan shillings or US dollars and include VAT where it applies. Payments are handled by Paystack. We'll give you notice in the app before any price change affects something you've already chosen to renew.
• Fair use: plans are for one person's learning. We may limit very heavy automated or shared use, and we'll tell you first.

4. Refunds

• Once-off level: a full refund if you ask within 7 days of buying it and have finished no more than 2 of its units.
• Week pass: a full refund if you ask within 24 hours and haven't used it.
• If Shoconvo doesn't work as described and we can't fix it, we'll refund you.
• Email hello@shoconvo.com. Refunds go back to the way you paid.

Nothing in these terms takes away your rights under South Africa's Consumer Protection Act and Electronic Communications and Transactions Act, or Kenya's Consumer Protection Act.

5. Learning with AI

• Your conversation partner, feedback, scores, lessons for some languages and translations are produced by AI. They're designed to be natural and accurate but can sometimes be wrong. Check anything important with a fluent speaker.
• Scores and levels are a guide to your progress, not a formal qualification.
• Shoconvo certificates show that you passed a Shoconvo level. They aren't issued by any government or exam body.
• Shoconvo Schools content is designed to support the CAPS curriculum. It isn't endorsed by the Department of Basic Education and doesn't replace your teacher or the official exam preparation.

6. What you share

You own what you type and say. You give us permission to use it to run Shoconvo for you: to reply, give feedback and build your review. We use it to improve our AI only if you opt in, as explained in the privacy policy.

7. Our content

Shoconvo's lessons, curriculum, conversations, voices, design and brand belong to us or our licensors. You may use them for your own learning. You may not copy, scrape, record or republish them, resell access, or use them to build a competing product or train another AI.

8. Community guidelines

Shoconvo is a place to learn languages with respect for the people who speak them. Whether you're talking to the AI partner, sharing a certificate or contacting our team:

• Be respectful. No hate speech, slurs or mockery of any language, culture, ethnic group, religion, gender or sexuality.
• Keep it clean. No sexual content, and nothing involving children that isn't appropriate for school.
• Keep people safe. Don't threaten, harass or bully anyone, or encourage harm.
• Keep it private. Don't share other people's personal information, or your own ID or bank details, in conversations.
• Use it to learn. Don't try to trick the AI into producing harmful or illegal content, break the app, or get around plans and limits.
• Play fair. Don't share accounts, sell access, or have someone else take your checkpoints and final conversations.

If you see something wrong, or the AI says something offensive or incorrect, tell us at hello@shoconvo.com. We take reports about children's safety especially seriously.

9. If these terms are broken

We may warn you, limit features, or suspend or close an account that breaks these terms or the community guidelines, or puts others at risk. Where we can, we'll tell you why and give you a chance to respond. If we close your account without good reason, we'll refund any unused time.

10. The service

• We work to keep Shoconvo available and accurate, but it may sometimes be down for updates or problems outside our control.
• We may add, change or retire features and languages. If we stop offering a level you've paid for, we'll offer a fair alternative or a refund for the part you couldn't use.
• To the extent the law allows, we aren't responsible for indirect losses, and our total responsibility to you is limited to what you've paid us in the last 12 months. This doesn't limit anything the law doesn't allow us to limit.

11. Changes to these terms

If we change these terms in a way that matters, we'll tell you in the app or by email at least 14 days before the change applies. If you don't agree, you can stop using Shoconvo and ask for a refund of unused time.

12. Law and disputes

These terms are governed by the laws of South Africa. If you live in Kenya, you also keep the protection of Kenyan consumer and data protection law. Please contact us first; most things can be sorted out quickly. If not, either of us can go to the courts or consumer bodies of the country you live in.

13. Contact

Grho Global (Pty) Ltd, registration number 2024/649613/07, Bryanston, Johannesburg, South Africa. General: hello@shoconvo.com. Privacy: privacy@shoconvo.com.